Repair Service

Jumps, due to their very nature, are subject to a lot of impact during normal use, which is why at Jump 4 Joy we make and engineer our jumps to be as strong as they possibly can be.

Since our manufacturing facility is based in the UK, we are unable to offer a repair service in Canada.
However, we want you to get the most life from your jumps as possible, so please reach out to us with photos and details for solutions to your specific problem.

If repair is possible – we will guide you through the repair process and / or offer replacement parts. Please contact us at info@copperpony.ca for assistance.

Please note that damage/scratching to the vinyl prints on panelled products e.g. graphics on fillers, planks, wings may be purchased separately but cannot generally be repaired.

Documentation

Proof of purchase and photographic evidence of the damage must be provided to Jump 4 Joy for a repair assessment. Jump 4 Joy will then confirm whether it will accept an item for return and inspection. Upon inspection, Jump 4 Joy will confirm if the item is repairable. Free repair services will not apply if, in Jump 4 Joy’s opinion, the goods are deemed to be damaged beyond reasonable repair (and Jump 4 Joy will not be liable to repair or replace any product that it deems as such).

Notification

Please notify info@copperpony.ca attaching the relevant documentation when making an enquiry for repair.